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Cancellation of an e-book purchase

You can revoke the purchase of digital content within the statutory period of 14 days. However, this right of withdrawal expires as soon as you start the download the file(s).

Cancellation of a book purchase

A right of withdrawal of 14 days applies to printed books. The cancellation period begins with the receipt of the goods. The customer bears the costs of the return. The use of the book should not go beyond the normal turning of pages and opening. Compensation may have to be paid for dog-ears and other damage to the book. There is no right of withdrawal for goods that have been manufactured to customer specifications or are clearly tailored to personal needs (rebated author copies of the book).

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