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Information about placing orders in our online shop and about our products
32 articles

General questions about orders


Which payment methods can be used?
Can I order and pay by invoice?
I want to withdraw my order
I have a problem with an order

How do I buy an e-book?


What is the difference between the e-book file formats PDF, EPUB and MOBI?
How long does the delivery take?
Do I need an e-reader to read the e-book?
I received an incomplete e-book.
I bought an e-book but I can't download it.
Why do I have to pay 0.99 euros for a "free" e-book?
Can I cancel my e-book purchase?
How do I buy an e-book?
What is an e-book? What are the advantages of this format?
Can I only read the e-books online?
Do I need an e-reader to read the e-book?
E-book formats
Can I only read GRIN e-books online?
How can I use free e-books?

How do I buy a book?


How it works: Buy books at GRIN
How much does it cost to ship my order?
How long does the delivery take?
Can I change the delivery address afterwards?
I still have not received my order.
Can I also make a book order and pay by invoice payment?
I bought a book but parts of the text are missing.
I received the wrong book or a damaged book.
I don't like the book. I would like to cancel the purchase.

Delivery


How much does it cost to ship a printed book?
How is the delivery made?
Can I change the delivery address afterwards?
How long does the delivery take?

Bookseller


I am a bookseller. How can I order from GRIN?
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